5778889 – Techniques and Principles

5W of Decision making

1. What
2. Why
3. When
4. Where
5. How

7 C of Customer Satisfaction

1. Consistent Quality
2. Committed delivery
3. Customized product mix
4. Contemporary products
5. Competitive price
6. Complaint settlement
7. Culture of customer service

7 S SWOT (Strength, Weakness, Opportunity, Threats) analyses

1. Strategy
2. Structure
3. System
4. Style
5. Staff
6. Skills
7. Shared values

8 habits of highly effective people

1. First understand before you seek to be understand
2. Synergize
3. Win, Win
4. Be proactive
5. Keep end in mind – Goal orientation
6. First thing first – Prioritization
7. Sharpening the axe
8. From effectiveness to greatness

8 Total Quality Management principles

1. Vision
2. Philosophy
3. Value
4. Symbol
5. Goal
6. Benchmark
7. Metrics
8. Tools and methodology.

8 Quality management principles

1. Customer focus
2. Leadership
3. Involvement of people
4. Process approach
5. System approach to management
6. Factual approach to decision making
7. Continual improvement
8. Mutually beneficial supplier relationships

9M of Quality management

1. Man
2. Material
3. Machine
4. Measurement
5. Market
6. Money
7. Method
8. Message
9. Management

-- Sanat Sharma